Support & Maintenance

Solcon-IGEL has a team waiting to help you with modifications that you might need made to any of our systems. If it is an upgrade that requires customization to optimize your production, our engineers and partners around the world are ready to step in.

Services Include

  • Commissioning/startup
  • Field diagnostics and repairs
  • Preventative maintenance
  • Retrofits/upgrades of drives and solid-state starters
  • Installation supervision
  • Network analysis and calculations

Commissioning

We offer an on-site commissioning service that is designed to help your start up process go as smoothly as possible.
Having acquired extensive experience in the implementation of soft starters over a wide variety of applications and industries, the application engineers at Solcon-IGEL work directly with the onsite customer staff, giving directions and support during and after the commissioning of the project.

Commissioning Process

During the commissioning process, our engineers carry inspection of the wiring and assist with the setup of the soft starter. Key steps in the process include:

  • Checking motor starter inputs and outputs
  • Parameterization according to the application and customer needs
  • Operation according to process requirements and load trials
  • Providing maintenance and operator staff training
  • Providing other services as required/requested
  • Providing a written commissioning report

Field Service

In order to ensure reliable and smooth operation of the system(s), regular maintenance intervals should be carried out in accordance with Solcon-IGEL recommendations.
We recommend that you schedule the service, well in advance, though dates cannot be guaranteed until a purchase order is received, unless otherwise agreed.

Comprehensive Training

Solcon-IGEL’s technical support team regularly conduct trainings on basic electrical maintenance, electronic diagnostics, new product orientations and customized maintenance or operations-based systems.
Trainings can be requested for on-line, in the classroom or on-site.